CABS Service and Performance Statistics

At MACC, we recognize the importance of access revenue to the independent communications provider. That’s why we’ve built a solid foundation in CABS—a highly experienced and dedicated staff, advanced programming and procedures, and a second-to-none record of efficiency in carrier access billing.

The twenty-two MACC staff personnel dedicated to access billing is one of the largest concentrations of CABS experience in the country, exceeding 150 years of combined telecommunications experience.

MACC is active in many industry organizations, with representation on industry boards, ATIS/OBF (Order & Billing Forum) Billing and Message Processing Committees and various task forces, OPASTCO, NCTA, USTA, and others.

MACC provides CABS services in over forty states and in every Bell Operating Region in the country.

MACC has established key contacts at each of the Bell Companies and all the major IXCs to help resolve issues properly and quickly.

Our Customer Conversion Project Plan consists of over 90 individual tasks involving 5 different areas within MACC. Developed over several years, this plan provides MACC a valuable tool to insure that all aspects of new customer conversions are covered throughout the startup process.

MACC clients rate MACC CABS services among the highest in the industry for overall customer satisfaction.

MACC CABS offers advisory services for its clients, which range from reviewing and directing clients on tariff filings, to route and transport setups, OCN and Special Access billing, and more.

MACC CABS has developed Monthly Performance Reports that monitor and report companies that have been sent after their scheduled carrier deadlines. The CABS Monthly On-Time Percentages and Accuracy Percentages have consistently averaged between 98% and 100% for our 300 plus customers.

What is CABS?

Statistics