Process and Database Reporting

Customer Master reports are comprehensive. Reports cover all modules and satisfy a wide variety of front office, third party and regulatory requirements. And like all Customer Master user components, the Reporting tool is logically designed and easy to use.

Customer Master's relational database provides efficient reporting on real-time data, as well as historical reports for audit purposes. Reports can be previewed before printing with the user-friendly Report Viewer, and all reports can be saved to a variety of convenient file types, such as Microsoft RTF or Excel files, plain text files, or Adobe Portable Document Format.

Reporting is accomplished in several ways, based on the operations in progress or on your need for data on demand. At the dialog box, reports on the completed operation or operation in progress provide comprehensive documentation for account management and audit trail. Process-based dialog box operations—such as the Billing Process for compilation, transmit and retrieval of toll and billing data—produce automated reports providing details on the process currently underway.

At the Reports tool, users are in control of a wide array of reports on all modules and all data. In addition, various Marketing reports provide the ability to develop targeted marketing campaigns by reporting on a variety of account criteria. Printing of mailing labels for targeted accounts is also supported.

Custom Reports - In addition to the vast on-board reporting capabilities of Customer Master, you can engage MACC’s Report writing specialists to create customized Customer Master reports to identify and highlight exceptional data.

Present real-time and historical information logically, according to your needs
Reports are accessible from Customer Master and updated by MACC for any database changes
Support for multiple end users of the report program
Examine trends, expose relationships and zero in on important facts

In short, you readily see and understand performance measures, relationships and trends that characterize your business and to efficiently track them over time. By transforming information into knowledge, the MACC Report Writing Service puts your data to work for your business.