|
We’ve built our reputation on service,
from the initial sale to implementation, training and ongoing support.
We’ve also built an entire department of professionals dedicated to
bringing new clients on board quickly, efficiently, and smoothly, with a
minimum of fuss and a maximum of expertise.
Your Conversion Teams
Once you’ve decided to join us, your sales representative sets into motion
our Project Management and Conversion teams. Your assigned Project Manager
will integrate with the sales team and work with you to gather all
necessary information, review your business and technological needs, and
coordinate your transition to MACC throughout the organization. Meanwhile,
our Conversion team will assign a Training and Conversion Analyst to
analyze your data conversion needs, prepare and install a test database at
your site, and set up training options. Other internal teams, such as the
CABS conversion team, will coordinate their efforts as well. At the same time, our Technical
Support experts will be analyzing your hardware needs and preparing
recommended hardware and software upgrades to your system, if needed.
Conversion Timeline
- Customer Master/Billing Conversion
- Conduct transition call - Assign Project Leader
- Identify all data sources - end-user, AMA, IXC, CABS, etc.
- Request sample data, tariffs, agreements
- Analyze data and information received
- Configuration/installation of server
- Training/Conversion Analyst visit & test conversion
- Evaluate, test database and modify
- Training/Conversion Analyst visit/Jump Start training
- Live installation of database & training
- Transmit for first billing
- First bills processed and reviewed
|