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We’ve built our reputation on service, from the initial sale to implementation, training and ongoing support. We’ve also built an entire department of professionals dedicated to bringing new clients on board quickly, efficiently, and smoothly, with a minimum of fuss and a maximum of expertise.

Your Conversion Teams

Once you’ve decided to join us, your sales representative sets into motion our Project Management and Conversion teams. Your assigned Project Manager will integrate with the sales team and work with you to gather all necessary information, review your business and technological needs, and coordinate your transition to MACC throughout the organization. Meanwhile, our Conversion team will assign a Training and Conversion Analyst to analyze your data conversion needs, prepare and install a test database at your site, and set up training options. Other internal teams, such as the CABS conversion team, will coordinate their efforts as well. At the same time, our Technical Support experts will be analyzing your hardware needs and preparing recommended hardware and software upgrades to your system, if needed.

Conversion Timeline - Customer Master/Billing Conversion

  1. Conduct transition call - Assign Project Leader
  2. Identify all data sources - end-user, AMA, IXC, CABS, etc.
  3. Request sample data, tariffs, agreements
  4. Analyze data and information received
  5. Configuration/installation of server
  6. Training/Conversion Analyst visit & test conversion
  7. Evaluate, test database and modify
  8. Training/Conversion Analyst visit/Jump Start training
  9. Live installation of database & training
  10. Transmit for first billing
  11. First bills processed and reviewed
 
Customer Master
Accounting Master
Training
Data Center
 
 
 
 
 
 
 
 
 
 

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