2010 MACC University Class List
| Class: |
Advanced Customer Master |
| Description: |
Advanced Customer Master Features
1. Managing your Company’s Maintenance Tables, Tools, and Options (with
understanding your USP Table)
2. Taxes and Surcharges in CM
3. Bill Presentation Options within CM
4. Receivables & Payment Matrix
5. Auto-Adjust Tier Balances
6. Delinquency
7. Auto Disconnect & Auto Reconnect
8. Write Off
9. ARML and other CM Reports
10. Bundles
11. Contract Management
12. Workflow & Staging – Paperless Service Order
13. CM Tools – Mass Processing & Restructure Utilities
14. Customer Master 6.0 Upgrade Training |
| Requires: |
Customer Master Jump-Start Training |
| Duration: |
2 days |
|
| Class: |
Customer Master Jump-Start Training |
| Description: |
General overview of the Customer Master application for
beginners and new users.
• Introduction to Customer Master
• Performing a Telephone New Install Service Order
• Performing a Multi-Network New Install Service Order
• Inquiring on Accounts
• Performing Change Orders using Service Order
• Performing Disconnect and Reconnect Service Orders
• Payment Entry
• Trouble Ticket Entry
• Delinquency Overview
• Bill Messaging Overview
• Bill Cycle Processing Overview
|
| Requires: |
A basic understanding of Windows-based applications, and a basic
understanding of telephony terms (preferred, but not required) |
| Duration: |
2 days |
|
| Class: |
Plant, Trouble, and Equipment
Training |
| Description |
Join us for a full-day of training covering the basics of the
Customer Master plant, trouble, and equipment management/service order
inventory modules. Below is just a sampling of the skills you'll learn.
• How to track and maintain plant details
• Generate trouble tickets
• Check-out equipment using the service order system
• Much more!
|
| Requires: |
None |
| Duration |
1 day |
|
| Class: |
Customer Master Capital Credits Training |
| Description: |
General overview of all Capital Credits
applications:
• Maintenance - Review of Maintenance
Tables
• Maintaining Capital Credits Members
• Monthly Processes
• Allocations
• Disbursements
• Capital Credits Tools
• Capital Credits Reports Review
|
| Requires: |
None |
| Duration: |
1 day |
|
| Class: |
Accounting Master Introductory
Training |
| Description: |
General overview of all Accounting
applications |
| Requires: |
None |
| Duration: |
1 day |
|
|
MACC University Jump-Start Training (highly recommended)
Although not required, this course is highly recommended to prepare for your Customer Master installation. You may wish to send your key people, so that you can get a head start on Customer Master - well before it is installed at your company site. MACC University’s Jump-Start class is specifically designed to give you plenty of time to get hands-on training. You’ll learn the ins-and-outs of the software and have a “jump start” on your Customer Master installation!
Jump-Start training revolves around the service order process - performing, completing, and applying service orders. You will also learn the basics of the Customer Master tier scheme - ACCOUNT-CUSTOMER-NETWORK. It is very beneficial training to help you understand the basics of the Customer Master philosophy.
What others have said:
“Great atmosphere for training. Thanks for the extra help! MACC U is worth every penny!”
“(The trainer) explained everything on a level that I could understand.”
“The course design was great - Being able to follow the instructor and work on your own machine is great.”
Jump-Start training is held at MACC University on the Dana College campus in Blair, Nebraska. Register now to reserve your place!
Jump-Start is also a great tool for training your new employees!
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