Customer Master's Facilities Module
allows for efficient and accurate management of your company's facility
records. Having an accurate facility records database is critical to
quickly provision service and resolve customer trouble in the field in a
timely manner.
Create a customized plant/facilities management
system
Customer Master’s Plant/Facilities module is completely customizable to
satisfy both inside and outside plant elements. You decide what key
elements should be tracked and maintained for efficient Service Order and
Trouble Ticket management. At the core of the Plant/Facilities Module are
relational maintenance tables with virtually unlimited capabilities for
managing the physical equipment as well as its customizable attributes.
Virtually any network configuration can be created in Customer Master,
including the latest in fiber optic technologies. This arrangement allows
for you to create the most efficient data flow for Service Order and
Trouble Ticket processing.
Save Time with Auto-assignment
Make your operations highly efficient with Customer Master’s ability to
automatically assign terminal connections from the customer premise to
your CO or remote wire centers. Customer Master’s location based auto
assignment not only assigns your key plant elements, but also can handle
geographic assignment, taxing jurisdiction, provisioning equipment, and
E-911 record creation/validation. You will save time and effort by letting
Customer Master assign those location based values to your customer
records.
Easy Access to Facility Records
Full searching and reporting capabilities allow users to quickly track
facility records based on detail status, facility area, network, or even a
specific customer. Reports can be printed or exported into a number of
file formats, including Excel spreadsheets, text files, or PDFs.
Customizable Views
Companies may also choose to create their own customizable facility views,
which alter the printed facility record’s standard view and allow the
display of an extra level of details called attributes. Attributes are
self-
defined by companies and may indicate static values associated with
inventory, such as loop footage, ONT type, port number, or even the
direction a cable runs from a terminal.
Access on the Go
The Facilities Module within Customer Master can be accessed remotely by
technicians via the Internet and a secure VPN connection setup on a
laptop. This allows for convenient access to customer facility records and
the ability to manage inventory from outside of your company’s office.
Open Architecture
Customer Master’s open architecture allows for integration with
third-party CAD and mapping system providers. This allows selected
facility, service order, and trouble-related information to flow between
Customer Master and the CAD or mapping system of your choice. We maintain
this open-system philosophy as it gives you the ability to choose the CAD
and mapping system that best meets your company’s needs.
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Video Provisioning 
Customer Master